Policy

Diamond Plus Hair is not responsible for any stylist coloring your hair extensions.  We are not held responsible for lost items.  Once we provide your tracking information from the United States Postal Service, then that’s when it becomes under the care of USPS.  You may locate your order by using the tracking number provided to you via email (therefore make sure your email is correct when placing your order) or contact your local post office. All items are shipped via USPS.  We do not take responsibility if USPS delays the delivery of your package.  It is out of Diamond Plus Hair control.

Ordering and Shipping

When placing your order make sure the credit card and billing address match.

Orders are not processed on the weekends and holidays.  Orders are processed Monday-Friday. 

Orders placed on weekends will be processed the following Monday (excluding holidays).

Orders will be processed once payment is confirmed and cleared. Your order cannot be changed once it has been processed.

Once your order has been processed and completed then shipping will take 1-3 days for Priority and 1-2 days for Express (excluding Sundays).  We do send out emails regarding the status of your order, therefore make sure your email is correct.

Once your order is ready to be shipped, Diamond Plus Hair will provide to you a tracking email.  Please allow up to 24hrs for tracking activity to become available.

Our Frontal and Closure customization wigs are made to order.  Please allow 7-10 days to process before shipping.

Return & Exchange Policy

No Returns. Exchanges only

All Sale and discounted items are final

All wigs, clip-ins, and tape-ins are final

For exchanges: Exchanges must be made within 7 days once your order has been received. Items must be in original packaging accompanied by the original receipt. Hair must be unworn, not combed or tampered with. Please no fingers ran through the hair, we will send it back to you. Contact us at angel@diamondplushair.com for the exchange process before sending your exchange.  Include your order number and exchange reason.  All exchanges needs to be shipped back to us through a tracking postal carrier.  We are not responsible for lost items.  Customers are responsible for their own shipping costs.